information technology
The Information Technology Department is a key component in developing the digital infrastructure of the Aqaba Water Company, as it manages smart systems and provides technical support to all departments and facilities.
Digital Infrastructure
- ◉ An internal fiber optic network that connects all company sites.
- ◉ Highly ready data centers.
- ◉ Advanced servers for storing and securing data.
Smart systems and applications
- ◉ Smart billing system and its connection to electronic meters.
- ◉ Customer Service Management (CRM) system for tracking orders and complaints.
- ◉ Electronic archiving systems and digital signatures for transactions.
Cybersecurity
The Digital Security Unit is responsible for protecting the company's systems from any cyberattacks or threats through:
- ◉ Data encryption and securing internal networks.
- ◉ Managing permissions and controlling access to systems.
- ◉ 24-hour security monitoring to detect any unusual activity.
Technical Support Services
- ◉ Providing support to employees in using systems and devices.
- ◉ Update software and maintain hardware regularly.
- ◉ Follow up on technical reports and close them within a record time.
Digital transformation
The Information Technology department continues to lead the company’s digital transformation efforts by automating services, facilitating access to information, and integrating systems in a way that serves the goals of sustainability and efficiency.
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