The company is keen to adhere to the highest standards of service delivery and take all necessary measures to simplify, facilitate and accelerate the procedures for its customers to access water and sanitation services.The Aqaba Water Services cover the entire area of the city of Aqaba to include the different areas of the Aqaba Governorate, further extending to reach Ma’an Governorate.
The company provides water services to all participants in the Governorate of Aqaba. The sewage service is limited to the city of Aqaba. Sewage services are currently not available in the Qweira, Daisa and Wadi Arabadistrictsdue to the absence of coverage for these areas for their low population density.
The number of water service customers in the Governorate of Aqaba is about (40) thousand, and the number of customers to the sewage service in the city of Aqaba is about (35) thousand. It is worth mentioning that the company carries out about 3000 new water and sewage subscriptions annually.
To be distinguished from others, we have adopted the application of the single window system, through which one employee will proceed with any transaction submitted by the customer until it is finalized. This has accelerated the pace of work, where the delivery of water service to customers is done within a record time not exceeding (5) days.